Our interested parties´ satisfaction defines the benchmarks by which we are judged, and it furthermore guarantees the customers´ confidence in us. Our overall aim is a constant high-level quality of all products and services.
The feature elements of entrepreneurial responsibility are an efficient quality management system and quality assurance.
Solely the quality in compliance with our customers´ requirements and our delivery reliability secure the success of our company and the jobs of our employees.
Our certified management system is based on
DIN EN ISO 9001:2015.
Our quality management system is process orientated. It consists of individual interrelated processes. The implementation of these processes and the readiness to detect and introduce improvement opportunities constitute the core of this model. The processes, including their interdependency, have to be clearly defined and should be measurable by gathering data in means of achievement and development.The realization and effectivity of the processes has to be examined regularly.
Customer satisfactionOverall aim of the integrated quality management system is the continuous improvement of customer satisfaction. This can only be achieved when customer requirements are being recognized, the processes for realization of products are clearly defined and the awareness of customer requirements is being promoted. The communication with our customers shall establish a friendly professional relationship as well as a long-term trustful cooperation. Altering requirements and trends can thus be recognized and analyzed at the right time. Customer satisfaction can only be realized by good relationships with appropriate contact people and their substitutes.
In order to monitor the quality of our products we use various precise measuring instruments.
In 2009, we extended our quality assurance by acquiring a new 3 D-measuring machine.
The „De Meet 400“ by Schut Geometrical Metrology has optical as well as taktile sensors. Thus, we are able to meet our customers´ high quality requirements as well as our own demands.
All measuring instruments – starting from the basic slide gauge up to the 3 D - are connected to the EDP (electronic data processing).
The measuring results are being interpreted by corresponding CAQ-software.