Quality Management
Our top priority is the satisfaction of our customers and partners, which we achieve through consistently high quality of our products and services. We operate according to a certified quality management system in accordance with DIN EN ISO 9001 : 2015 and place great emphasis on regular quality controls.
Long-term partnerships and transparent processes are central to us. All employees are required to comply with quality regulations and actively implement them. Management promotes the qualification, motivation, and satisfaction of employees and provides all necessary resources.
A performance measurement system helps us to continuously monitor and improve quality. Target values are reviewed and adjusted annually to ensure the high quality and success of our company.
Customer Satisfaction
The goal of the implemented quality management system is the continuous improvement of customer satisfaction. This can only be achieved if customer requirements are identified, the processes for product realization are clearly defined, and awareness of customer requirements is promoted within the organization.
Communication with the customer should build a partnership-based relationship and lead to long-term, trustworthy cooperation. Changing requirements and trends can thus be recognized and analyzed in a timely manner. Customer loyalty can only be achieved through a strong connection to contact persons, employees, or representatives.
Quality Assurance
To monitor the quality of our products, we employ various high-precision testing instruments.
Since January 2009, we have expanded our quality assurance with a new 3D measuring machine. The DeMeet 400 from Schut Geometrical Metrology is equipped with both optical and tactile sensors.
This enables us to meet the ever-increasing quality demands of our customers as well as our own standards.
From simple calipers to 3D coordinate measuring machines, all testing instruments are integrated into our IT system.
The evaluation of measurement results is carried out using appropriate CAQ software.
